Thursday, April 16, 2009

Petunjuk Prestasi Utama (KPI)

Hari ini Petunjuk Prestasi Utama atau Key Performance Indicators (KPI) menjadi bualan ramai berikutan hasrat Perdana Menteri Malaysia yang baru Datuk Seri Mohd Najib Tun Razak yang mahu menggunakannya bagi memantau prestasi para Menteri, Timbalan Menteri dan pegawai kanan kerajaan.

KPI adalah ukuran atau metrik yang digunakan bagi membantu sesuatu organisasi mendefinisi dan menilai sejauh mana kejayaannya dalam memenuhi matlamat organisasinya. KPI adalah salah satu dari bahagian utama objektif yang boleh diukur yang terdiri daripada hala tuju, KPI, tanda aras, sasaran dan jangka masa pencapaian. Misalnya, “meningkatkan jumlah pelajar yang mencapai 5A dalam UPSR daripada 5 orang kepada 25 orang menjelang tahun 2011.” Dalam contoh ini, jumlah pelajar yang mencapai 5A dalam UPSR kepada 25 orang adalah KPI nya.

Pelan Induk Pembangunan Pendidikan (PIPP) sarat dengan KPI yang perlu dicapai oleh warga Kementerian Pelajaran Malaysia (KPM). Misalnya, dalam program Pembestarian Sekolah, antara perancangannya adalah untuk menyediakan infrastruktur dan perkakasan yang mencukupi, membangunkan capaian internet jalur lebar dan rangkaian setempat yang berkesan di dalam sekolah, menyediakan perisian yang lengkap serta mengadakan latihan dan bimbingan serta mengadakan program pengurusan perubahan yang mencukupi. Petunjuk dan KPI yang perlu diukur juga ditetapkan. Misalnya dari segi infrastruktur; jumlah pusat akses yang perlu dibangunkan, jumlah komputer di dalam makmal komputer yang perlu diganti, jumlah sekolah yang telah dilengkapkan dengan capaian jalur lebar dan rangkaian setempat, nisbah komputer kepada guru dan nisbah komputer kepada murid menjelang tahun 2010.

KPI bukan suatu benda yang baru. Di Pekham Academy, sebuah sekolah di pinggir bandar London, KPI digunakan bagi menentukan prestasi pengajaran guru. Guru dan pentadbir akan berbincang tentang matlamat jangka panjang sekolah dan sejumlah set KPI yang perlu dipersetujui. Jika KPI ini dipenuhi maka Guru akan mendapat imbuhan yang setimpal, tetapi jika tidak, guru perlu bersedia untuk dikeluarkan dari sekolah tersebut.

Kita menyokong penuh hasrat Perdana Menteri untuk menggunakan KPI bagi mengukur prestasi Menteri, Timbalan Menteri dan pegawai kanan kerajaan. Bagaimanapun ada sedikit persoalan mengenai KPI ini yang memerlukan pertimbangan.

Pertama, KPI ini akan dinilai setiap enam bulan sekali. Tempoh enam bulan pertama secara relatifnya agak pendek bagi seorang Menteri dan Timbalan Menteri yang baru untuk memahami sesebuah kementerian, isu dan kehendak pihak berkepentingan.

Kedua, KPI berbeza bagi setiap kementerian dan jika tidak didefinisi dengan baik ia mungkin boleh memberi impak negatif kepada kerajaan. Misalnya, agak pelik jika KPI polis trafik ditetapkan berdasarkan jumlah saman yang perlu dikeluarkan setiap hari. Walaupun ada kebaikannya, namun ada kekurangannya.

Ketiga, jangan sampai terlalu banyak masa dihabiskan misalnya untuk mendefinisi KPI ataupun untuk membuat laporan KPI, sehingga perlu berseminar ke sana sini sampai tugas teras terabai. Atau, jangan juga sampai laporan tersebut dikosmetikkan bagi menampakkan yang indah-indah sahaja sedangkan pelaksanaannya tidak dirasai oleh rakyat. Kadang-kadang kita tertanya-tanya juga apakah kaedah penarafan bintang oleh Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia (MAMPU), penilaian prestasi tahunan penjawat awam, Penilaian Tahap Kompetensi (PTK) dan pelbagai kaedah lain yang pernah digunakan untuk menilai prestasi kerajaan mencerminkan pelaksanaan sebenar di peringkat rakyat.

Keempat, KPI perlu ada impak terhadap pertumbuhan ekonomi negara. Kelemahan pelaksanaan Rancangan Malaysia Kesembilan (RMKe-9) sedikit sebanyak menjejaskan ekonomi negara. Pendekatan yang berbeza amat diperlukan bagi melaksanakan Pakej Rangsangan Ekonomi yang diumumkan Perdana Menteri. Misalnya, kita tidak mampu menunggu sehingga enam bulan ke satu tahun bagi sesuatu dokumen tender disediakan, tiga hingga enam bulan untuk keputusan dibuat dan enam bulan ke bertahun-tahun untuk sesuatu projek dilaksanakan. Kesemua ini akan menjejaskan aliran wang yang masuk ke dalam kitaran ekonomi negara!


Akhbar Dalam Pembelajaran (ADaP), 15 April 2009
Utusan Malaysia

7 comments:

Anonymous said...

I feel compelled to comment only because i find it difficult to comprehend the sheer naivete or perhaps it is the scarily fervent belief of the followers of certain political leaders in the almost messianic qualities of those leaders, who in the eyes of their followers can apparently do no wrong.

To those few who are so ‘taksub’ or fixated on the exaggerated and over-rated concept which is ‘ketuanan rakyat’, i wish to offer my take.

Going back to the original conception of democracy by the Greeks, the etymology of which comes from 2 words, i.e. demos (people) and kratos (initially power, force, strength, etc. Over time, evolving to mean rule or government), it would appear that the precedent for ‘ketuanan rakyat’ is clearly established.

However, even the brightest of them, i.e. Socrates, Plato and others were united in their belief that to hand over rule to the people would result in utter chaos for the greek city states. In essence, they considered that rule or governance was best exercised by a group of learned men. Of course, this may be simplifying this account to a great extent - but the foundations and precedents laid then reverberate and continue to ring true even today.

Thousands of years later, and in Malaysia no less, the prescience concerning the fallacy of rule by the people is being played out.

Unfortunately, the serious lack of political and administrative leadership of the present administration has resulted in a vacuum in which a pretender - supported by a cadre of fearsome and narrow-minded enforcers, purports to be the only saviour of the country to bring about a so called new dawn for Malaysia. The cult of personality around this person defies belief, which urgently brings to my mind the important lessons of Orwell’s Animal Farm.

I do not claim to have any solution to the seemingly intractable differences at home, only wishing to share my observations. In my view, the leaders of PR, despite the public shows and utterances of solidarity with the man in the street are in my humble opinion no different than the so-called crooks which they claim to have been in power for too long. It is now their time they say, their time to perhaps plunder and drive even deeper divisions.

It should not escape attention that the rise of violence in Malaysian politics coincides with the rise of PKR. Instead of cooling down the flames of animosity, certain PKR leaders appear to be fanning those flames, with scant regard for the consequences of their actions, as long as it yields them the seat of power.

In terms of what i believe constitute the primary elements of democracy, i am of the view that its definition hinges on its interpretation and more importantly, its implementation. I believe that we first need to have a clear idea of what democracy itself should mean for us. In our case, i believe that the best democracy for Malaysia takes into account the particularities of Malaysia’s social, economic, demographic and political landscape, among others.

In this regard, i am of the view that the kind of democracy that Malaysia should be is the one that has been decided by our leaders who negotiated Malaysia’s independence. I believe that the agreement then was acceptable to and endorsed by all communities and stakeholders.

The success of the approach mapped out then, particularly in terms of balancing and accounting for the interests of all communities is evidenced by the fact that now, 50 or so years on, Malaysia is no longer the colonial backwater it once was. Equally important is the fact that since independence, Malaysia as a country has been able to maintain a more or less independent approach, both in terms of its economic planning and foreign policy. In this context, you will find me staunchly opposing any section of our society that seeks to renegotiate the terms agreed by our founding fathers.

I do not pretend that the prosperity which has and continues to be bestowed on Malaysia has benefitted all communities equally, some have benefitted more than others. However, the fact that there remains pockets of marginalised and underdeveloped segments of society do not in any way justify the blatantly racist, poisonous and prejudiced accusations such as those espoused by HINDRAF leaders.

In my humble view, People Power, wielded injudiciously as we have witnessed in the Philippines and continue to witness in Thailand, cannot work. I believe that while it can function as a preliminary catalyst, it ultimately fails when its principles eventually need to be translated into practicable policies and actions. To me, people power inevitably spawns populist policies and measures which in turn require and rely on populist politicians to see them through. Given the flip-flopping posture and populist pandering, and not to mention the divergence and inconsistencies in positions among PR components themselves, i’ve become even more convinced that it would be an unmitigated disaster if PR were to helm the federal government .

However, the catch is this, Malaysia IS a democracy-for better or worse. As such, should any party come to power through the popular vote, then i believe that should be accepted as the people’s choice. My single most abiding fear is that, through all the ‘wayang kulit’ that is being acted out by politicians on both sides, the rakyat will become more confused. Add to the mix irresponsible politicians who are blatantly racist and prone to stoke and fan communal fears and feelings, the end result could very well be explosive. Seeing the increasingly frequent street demonstrations in Malaysia, i believe that moves to drive even deeper divisions among the communities are being actively undertaken by these same irresponsible people.

Given the delicate nature of democracy in Malaysia, I am equally convinced of the need for strong leadership. For all of the faults of our previous Prime Ministers, they have managed to maintain the delicate communal balances, thereby allowing for Malaysia to develop in her own mould. What the current PM (JMD - At this point of time, Pak Lah was still the PM) has done should also be lauded, as he has attempted to open the space to allow for deeper, more meaningful inter-communal dialogue and understanding. Unfortunately, certain quarters have seen fit to take advantage of the openness and sincerity of the current administration as a signal that everything is up for negotiation.

In a nutshell, I believe that democracy is both a means to an end and an end in itself. I strongly believe that for it to work in a country like ours, a strong, clear and united leadership is needed. Taking into account all that Malaysia is and has been through, i do not think that the so-called democracy as promoted by PR will ensure that Malaysia can remain as peaceful, stable and prosperous as it once was, at least before their brand of alienating and personality-centred politics was introduced.

Nor Ilham Mohtar said...

The only KPI a politician need to worry is during voting day.
Other than that is information on a piece of paper.
But just for the assesment for this few days, my highest mark to Dato Saifudin.He is good.

Tun Faisal Ismail bin Aziz said...

Sdr Nor Ilham,

Komen macam tu sebenarnya saya kalsifikasikan sebagai tak membina. Kalau boleh dihuraikan dengan fakta dan justifikasi. Sebenarnya bagi menteri ada 2 bidang KPI yang perlu dia lihat, pertama; KPI yang melibatkan prestasi Kementerian, kedua; KPI Menteri tersebut dalam melaksanakan agenda politik kerajaan. Saya mahu komen setakat itu saja. Selebihnya saya mahu mendengar komen pembaca. TQ

Mohd Rafiq Naizamohideen said...

Aslkm..
Tahniah dan syabas Tun atas kemenangan dalampemilihan exco pemuda tempoh hari. Saya kalu tun ingat, rafiq yang datang ke Putrajaya bersama MM sebelum Tun bertanding di bahagian putrajaya tempoh hari.
Apapun selamat berjuang...

www.mohd-rafiq.blogspot.com
(MOHD RAFIQ NAIZAMOHIDEEN)
Pengerusi Biro Pendidikan
Pemuda UMNO Bahagian Kota Melaka

Tun Faisal Ismail bin Aziz said...

Sdr Rafiq,

Ingat... apa tak ingatnya.. :)

iSE said...

can author or anyone here give me some information about the history of kpi? which country are kpi from? tq

日月神教-任我行 said...

成人遊戲,免費成人影片,成人光碟,情色遊戲,情色a片,情色網,性愛自拍,美女寫真,亂倫,戀愛ING,免費視訊聊天,視訊聊天,成人短片,美女交友,美女遊戲,18禁,三級片,美女,成人圖片區,avdvd,色情遊戲,情色貼圖,女優,偷拍,情色視訊,愛情小說,85cc成人片,成人貼圖站,成人論壇,080聊天室,080苗栗人聊天室,免費a片,視訊美女,視訊做愛,免費視訊,伊莉討論區,sogo論壇,台灣論壇,plus論壇,維克斯論壇,情色論壇,性感影片,正妹,走光,色遊戲,情色自拍,kk俱樂部,好玩遊戲,免費遊戲,貼圖區,好玩遊戲區,中部人聊天室,情色視訊聊天室,聊天室ut,自拍,後宮電影院,85cc,免費影片,a片

Popular Posts